Some customers using YoPrint's free customer portal domains (*.yoprintmerch.com) may have experienced SSL certificate errors when accessing their portals. This was caused by an SSL certificate that expired due to an auto-renewal process that did not trigger as expected.
Impact:
- Customers visiting affected portal URLs may have seen browser security warnings (e.g., "Your connection is not private" or similar messages)
- Some browsers may have blocked access to the portal entirely
Important Note:
If you encountered a security warning, this was simply the browser's standard response to an expired certificate. Your data remained safe and no action is needed on your end.
Resolution:
The SSL certificate has been renewed and the issue is now fully resolved. All customer portals are accessible again with valid SSL certificates.
Preventive Measures:
We are reviewing our certificate renewal monitoring to prevent similar issues in the future.